Active Tribe, Courtown Adventure and Leisure Centre

Active Tribe Courtown Swim Academy, GymKids, Padel Coaching Terms & Conditions

Applies to: Swim Academy Lessons – Adult Swimming Lessons – Parent & Toddler Lessons – Rookie Lifeguard – GymKids – Padel Coaching

1. Booking
All course bookings must be made in advance at the price and period as outlined at the time of booking. Bookings may be made in person at the Centre, online at www.activetribe.ie or over the phone on 053 94 25354. Lesson/session duration, minimum booking period and prices vary by course. It is the Customer's responsibility to ensure the course, duration/length, price, location, activity is suitable before payment is made. This does not affect your statutory rights. We do not offer trial/taster sessions or lessons

2. Age Restrictions, Ability
Minimum ages and abilities apply:
a) Children's Swim Academy: Children must be at least 4 years of age before starting their first swimming lesson and have been assessed by a member of Active Tribe Courtown staff
b) Adult Swimming Lessons: Adults must be at least 18 years old. No previous swimming experience or specific swimming ability required
c) Parent & Toddler Lessons: Children must be aged between 3 months and 4 years old and be accompanied in the water by an adult
d) Rookie Lifeguard: No minimum age. Children must be able to swim 25m and have achieved Active Tribe Swim Academy Level 6, or higher, or be assessed as competent to join by a member of Active Tribe Courtown staff
e) GymKids (Pre-School): 3-5 years old
f) GymKids (School age): 5-8 years old
g) Padel Coaching: 4-15 years old
Credits for bookings made incorrectly may be held until the age/ability requirement are met. No refund will be made and no spaces will be held. In certain circumstances, at the discretion of Centre Management, credit may be applied to other courses/facilities at Active Tribe Courtown

3. Personal Information, Point of Contact
When booking the customer must ensure that the correct personal details are provided. These include the participant's name, appropriate email address, phone number and date of birth. An adult must remain at the Centre for the duration of the session

4. Continual Assessment
a) Participants are assessed through continual assessment. This means that there is no set start date to a term and no set end date. Each participant has their own individual start date
b) When a participant is ready to move to the next level, an email will automatically be sent to the registered email address with a link to the participant's Home Portal. When logged into the Home Portal clicking the MOVE button will show a list of classes with available spaces in their new level
c) All participants progress at different rates, as such, Parents/Guardians/Swimmers/Participants will receive the email to move up levels when the participant has achieved 100% in the current level’s competencies and not after a given number of sessions

5. Topping Up
a) When a participant's account has 3 lessons remaining an email will automatically be sent from CoursePro to the email address registered for that participant. The email will include a link to the participant's  Home Portal. At the same time the email is sent a button on their home portal will appear called TOP UP. Clicking this button will direct you to a payment page where you can top up their session credits
b) When the participant's account has 2 lessons remaining, a reminder email will be sent automatically from CoursePro
c) When the participant's account has 1 lesson remaining, a final email reminder email will be sent.
d) Once the participant final sessions starts the participant's  name will be automatically removed from the programme for the following week if their credits have not been topped up. The space will then be available to the public for booking immediately. Once a participant is removed from the programme it will no longer be possible to top up and participants must be rebooked into any available spaces via the CoursePro Home Portal, at Reception or by phone on 053 94 25354

6. Moving a participant
Parents/guardians can only move a participant themselves when they have received an email informing them that the participant is ready to move up a level. For all other movements please contact Reception, email hello@activetribe.ie or call 053 94 25354 and we’ll will be able to assist you. All movements are dependent on spaces available in the relevant programme and first choice of day/time may not be available

7. The CoursePro Home Portal
The Home Portal is a useful tool to keep track of the a participant's progress. It shows you how many sessions credits remain, if it is time to top up, and if the participant is ready to change groups. The Home Portal also shows the percentage achieved of the competencies. These competencies are updated by Active Tribe Courtown Instructors.
Please note: A participant's competencies/achieved percentage may not change after every sessions and may go up as well as down. Below are a few reasons why the competencies may not change:
a) If the participant is not in attendance, the option to update their competencies is not available to the instructor
b) Not all skills will be practiced every lesson
c) A skill may previously have been marked incorrectly

8. Attendance
a) A participant must attend the specific day/time/level that they are booked in to. Attending another day/time/level in lieu is not permitted
b) It is the Parent’s/Guardian’s/Swimmer’s/Participant's responsibility to know when lessons are taking place. This information is available via the CoursePro Home Portal and by contacting the Centre. Centre management take no responsibility for swimmers missing scheduled swimming lessons
c) If a swimmer is late for a lesson, their lesson will end at the scheduled time
d) A refund, reschedule or credit for sessions that are not attended will not be granted. In circumstances where a participant has been advised to cease fitness activity, or isolate by a medical professional, Centre Management will review a request for reschedule/credit if it is accompanied by a medical note or evidence of instruction to self-isolate or cease activity and decide of an appropriate course of action. In such circumstances a request can be made to Centre Management by emailing hello@activetribe.ie. Centre Management’s decision is final
e) In the unusual event that Active Tribe Courtown is unable to provide a session, for example due to a Red Weather Warning, an additional lesson credit will be added to the swimmer’s account. No refund will be made
f) Parents/Guardians must remain on site for the duration of the session and are not permitted on pool side

9. The Changing Village & Supervision of Children
a) It is the parent’s/guardian’s responsibility to supervise children in their care while in the Changing Village at all times. This includes use of the toilet and Changing Village once the session has started
b) If a child has to leave a session early the Instructor must be informed be the child’s accompanying adult
c) Personal belongings must not be left in any cubicles, Group Changing Rooms or on Pool Side. Please use the lockers provided at all times. No responsibility will be taken by Active Tribe Courtown, or its staff, for lost, stolen, damaged or removed property
d) All participants must shower and use the toilet before using the pools

10. Swimming Hats/Caps
Swimming hats must be worn by swimmers at all times. Swimming hats are available to purchase at Reception

11. Cameras/Recording Devices
The use of cameras, camera phones and video recording equipment is not permitted

12. Food & Drink
Food, drinks, chewing gum and glass containers are not permitted on Pool Side, in the Changing Village or on the Padel Courts

13. Feedback
Questions, comments and/or feedback regarding Swim Academy may be directed to a Duty Manager or to hello@activetribe.ie. We will endeavour to reply to all feedback as soon as possible and immediate feedback from Instructors may not be possible.

14. Behaviour
In accordance with Active Tribe Courtown policies bullying, abusive or otherwise unacceptable behaviour will not be tolerated. Those that behave inappropriately will be removed from the Centre. No concession will be made in these circumstances

15. Access & Accessibility
Participants will be permitted to enter the Changing Village no more than 15 minutes before the start of their booked session. For information about accessibility measures at Active Tribe Courtown please click here

16. Instructors/Coaches
All Instructors and Coaches are suitably qualified for the training they provide. While Centre management endeavours to ensure minimal learning disruption, instructors may vary as dictated by the operational needs of the Centre

17. Further Terms, Agreement
By booking swimming lessons/activities at Active Tribe Courtown you agree to abide by these Terms & Conditions and those of attending/visiting Active Tribe Courtown available to view at www.activetribe.ie/terms. Active Tribe Courtown Management reserves the right to adjust our terms and conditions at any time

Updated: May 2026